Shipping and Delivery Policy

Effective Date: May 20, 2018

UNISOFT TECHNOLOGY STUDIO®
A Sole Proprietorship Business

At UNISOFT TECHNOLOGY STUDIO®, we operate as a dedicated Technology Solution Partner, providing comprehensive digital services that cover the full lifecycle of technology platforms—from development and deployment to ongoing support and platform management. This policy outlines our terms for digital service delivery, payment procedures, modification scope, and refund guidelines.

1. Nature of Services

All services offered by UNISOFT TECHNOLOGY STUDIO® are entirely digital and delivered via electronic means. We do not provide or ship any physical products. Our offerings include:

  • Software and Application Development
  • Cloud Solutions and Infrastructure Management
  • Website Design and Development
  • UI/UX and Graphic Design
  • Platform Operations and Maintenance
  • Strategic IT and Digital Consulting

2. Our Role as Solution Partners

We do not function as a one-time service vendor. We serve as Technology Solution Partners, managing:

  • Full-cycle design and development
  • Post-deployment platform operations
  • Continuous support, upgrades, and business-aligned advisory

This allows our clients to rely on us not just for delivery but for long-term technical success.

3. Project Initiation & Payment Terms

Before starting any service:

  • The scope of work, delivery schedule, and payment terms are clearly defined and agreed upon via electronic communication (e.g., email)
  • We require a partial advance payment to begin the work
  • Remaining payments are collected upon delivery and acceptance of the final service or deliverables

4. Delivery Timeline & Method

All digital services are delivered through:

  • Email
  • Cloud storage platforms (e.g., Google Drive, Dropbox)
  • Client-approved project collaboration or version control tools

There is no standard delivery time-frame, as each service varies in complexity and scale. Instead:

  • A timeline is proposed based on the service type and agreed with the client in writing before commencement

5. Review, Acceptance & Post-Delivery Revisions

Once deliverables are submitted:

  • The client is entitled to a review period to confirm scope compliance
  • Acceptance is acknowledged via email or written confirmation
  • Post-acceptance, modifications may be limited and subject to additional charges unless included in the original scope

6. Refund & Mid-Project Cancellation Policy

Due to the custom and resource-intensive nature of our digital services:

  • No refunds are provided once a service has been completed and accepted by the client
  • If a client chooses to cancel a project mid-development, a partial refund may be considered, but:
  • UNISOFT TECHNOLOGY STUDIO® retains the right to withhold funds for work already completed, hours consumed, and tools or licenses acquired
  • All such cases are reviewed individually, with fairness to both parties

7. Platform Management & Ongoing Services

For clients who choose our ongoing platform management, we offer:

  • Continuous monitoring, updates, and fixes
  • Feature enhancements
  • User support and backend administration
  • Monthly/quarterly advisory on improvements

These services are governed by separate retainer agreements or service-level contracts (SLAs).

8. Communication Standards

All formal project communication—including agreements on scope, timelines, payments, and delivery—is conducted via:

  • Email
  • Official project collaboration tools
  • Approved messaging platforms, when applicable

Clients are encouraged to maintain copies of all communications for record keeping.